When Quality meets Excellence
Aries Worldwide Logistics promotes Quality in Logistics. We foster a robust Quality Management System (QMS) that ensures our domestic and international shipping services are in accordance with the specified International Standard Organization (ISO) 9001:2008 requirements. Our accredited quality certification is an intensive program that describes all business requirements necessary to manage and control resources and conduct business in a systematic method. Aries’ QMS was designed not only to meet and exceed customers’ expectations and performance objectives, but to also promote an environment of continual improvement. By evolving to meet the ever-changing demands of the industry, we are dedicated to providing high quality, cost-effective and dependable transportation service, which will benefit our customers, vendors, as well as the organization.
Organization
ARIES Worldwide Logistics, Quality Management System (QMS) is inclusive of three main components: quality control, quality assurance and quality improvement. Our quality program does not solely focus on our products or services; it defines the control of processes and assurance methods to achieve measured quality throughout the organization.
Aries is committed to:
- Defining and documenting quality procedures consistent with the requirements of the ISO 9001:2008 Standards;
- Implementing Key, Support and External Business Practices required to achieve planned results, and continuous improvement of our business processes;
- Detailing quality control methods, activities, responsibilities and measures to ensure effective global logistics operations;
- Utilizing the quality program we effectively train our employees to meet customers’ requirements.
Management Responsibility
Executive Management at ARIES Worldwide Logistics is dedicated to the development, improvement and implementation of an effective Quality Management System.
Management is committed to:
- Assessing improvement opportunities to the Quality Program, including Company Objectives, Corrective and Preventive Actions, Scheduled Audits and Customer Satisfaction;
- Communicating to the Organization the importance of meeting customer requirements as well as regulatory obligations;
- Developing Business Goals, designing Strategies and organizing Business Resources to cultivate our business objectives;
- Establishing the Aries Quality Policy and Procedures, and commitment to provide personal service on a global scale;
- Ensuring operational responsibilities are defined and communicated within the Organization.
Customer Satisfaction
ARIES Worldwide Logistics ensures that customer needs and expectations are defined, communicated, understood and achieved with consistency. Aries continuously strives to provide customers with world-class service, which is accomplished by treating our customers with high standards, professionalism and courtesy at all times.
- The needs of our customers are determined through continuous verbal and/or written communications;
- Ensure employees are trained and are knowledgeable about our customers’ services and requirements;
- Periodic visits to customers’ facilities to better understand their individual processes;
- Enhance customer satisfaction by creating a customer-focused environment that’s open to feedback;
- Monitor, measure, and analyze customer satisfaction measures throughout the business cycle.
Quality Policy
Aries Worldwide Logistics strives to deliver personal service on a global scale. We are committed to providing on-time deliveries, employee-development programs, customer satisfaction, and a safe-working environment. Our goal is to continuously improve our services and processes for the benefit of our customers, vendors, and organization.
Executive Management has developed a set of measurable quality objectives and values to ensure our customers’ expectations are met:
- On-time Delivery
- Customer Satisfaction
- Employee Development
- Safe Working Environment
ARIES Worldwide Logistics’ Quality Policy is defined and strongly driven by the Executive Management’s principles; we are committed to:
- Building a mutually profitable relationship with our customers, ensuring their long-term success through the understanding of their needs and requirements of their clients;
- Achieving our commitments for quality, cost, timeliness, consistency, and pre/post communications;
- Driving continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys;
- Develop staff competencies, creativity, empowerment and accountability.
